Last updated: September 8, 2026
All orders require someone 21 years of age or older to be present to receive the shipment and present valid government-issued ID at the time of delivery. We reserve the right to require adult signature confirmation on all shipments. If a package cannot be delivered due to failed age verification, it will be returned to us; see our Refund Policy for how these orders are handled.
Orders are typically processed and prepared for shipment within 1–3 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods or for rare/limited items requiring special handling, processing may take longer — we'll notify you if there's a significant delay.
Shipping Rates and Delivery Estimates
Shipping costs and estimated delivery windows are calculated and displayed at checkout based on your address and the shipping method selected. Delivery estimates are provided by our carriers and are not guaranteed — actual delivery times may vary due to weather, carrier delays, customs (for applicable destinations), or other circumstances outside our control.
Orders shipped within Puerto Rico are subject to the Puerto Rico IVU (11.5%). Orders shipped to the continental United States are not charged Puerto Rico IVU. Applicable taxes are calculated and displayed at checkout.
We currently ship to Puerto Rico and the continental United States. We do not ship to destinations where the sale, shipment, or receipt of tobacco products is prohibited or restricted by local, state, or federal law, and it is the customer's responsibility to know their local laws regarding tobacco product delivery. If we are unable to fulfill an order due to shipping restrictions in your area, we will contact you and issue a refund.
We do not ship to P.O. boxes, given the adult-signature requirement on delivery.
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update after it's issued.
Lost, Delayed, or Damaged Shipments
If your order arrives damaged, or if tracking shows a delivery that you did not receive, please contact us within 48 hours at cigarzonetheshop@gmail.com with your order number and photos where applicable, so we can investigate with the carrier. See our Refund Policy for how damaged or lost shipments are resolved.
Orders containing rare, limited, or specially handled items may ship separately from the rest of your order. You will not be charged extra shipping for split shipments due to item availability.
For any shipping questions, contact us at cigarzonetheshop@gmail.com or +1 787-667-1936.
600 Calle Dr Hernan Cortes
