Return & Refund Policy — Cigar Zone The Shop

All sales are final. Because we sell premium tobacco products, we do not accept returns or exchanges for any reason other than a verified shipping error or manufacturer defect, as described below.

Due to health, safety, and regulatory standards for tobacco products, we cannot accept a return once an item has left our facility — regardless of condition, whether it has been opened, or how soon after delivery you contact us. This applies to every product we sell: singles, 5-packs, boxes, bundles, samplers, rare/limited items, and accessories.

Damaged, defective, or incorrect items

This is the only situation in which we will issue a replacement or refund.

You must contact us at cigarzonetheshop@gmail.com within 48 hours of delivery, with:

• Your order number
• Clear photos of the item(s) received, the packaging, and the shipping label
• A description of the issue (wrong item, damaged in transit, or manufacturing defect)

Claims submitted after 48 hours, or without photo evidence, will not be eligible. If your claim is approved, we will offer a replacement of the same item where available, or a refund at our discretion — we do not offer store credit toward a different item in place of the original request.

Do not send any item back to us unless we have explicitly instructed you to do so. Unauthorized returns will not be accepted or refunded.

Not eligible for return or refund, under any circumstances

• Opened, unsealed, or used cigars, boxes, bundles, or samplers
• Unopened cigars, boxes, bundles, or samplers (no buyer's-remorse returns)
• Rare, limited, or collector items (Rare Finds, Collector's Vault)
• Sale items and gift cards
• Hazardous materials, flammable items (lighters, butane), and any opened or used humidification or personal-care products
• Orders refused or undeliverable due to failed age verification (see below)

Age verification

All orders require age verification (21+) at checkout and upon delivery. It is the buyer's responsibility to ensure someone 21 or older is available to receive the shipment and provide valid ID. Orders returned to us by the carrier due to failed age verification are not eligible for a refund; the cost of the order and return shipping will not be reimbursed.

Exchanges

We do not offer exchanges. If you believe you received the wrong item, follow the Damaged, Defective, or Incorrect Items process above.

Refunds

Approved refunds (defect, damage, or shipping error only) are issued to your original payment method within 10 business days of approval. Processing times beyond that point are determined by your bank or card issuer, not by us.

If more than 15 business days have passed since we approved your refund, contact us at cigarzonetheshop@gmail.com.

Questions

Contact us at cigarzonetheshop@gmail.com before placing an order if you have any doubt about a product — once your order ships, it cannot be returned except as outlined above.